With Teacher
Now, practice it with your instructor.

1. 전화 메시지를 듣고 질문에 답하시오. (Listen to the telephone message and answer the questions.)


 

  • Hello, this is Michelle Swift. I’m calling about the parking space in the building. You see, we usually have our board meeting in that building, so we’ve been using this building for several months already. And this is the first time I experienced such inconvenience with the parking. We normally have enough parking spots in the building. However, this time, I had to look around the building for about half an hour, but still couldn’t find any. So I had no choice but to find somewhere else to park, and ended up being 15 minutes late for the meeting. The thing is, it wasn’t just me. A few of my other co-workers were late because of the parking. And we had to put off the meeting. What can you do about this? Please call me back.
  • ● 메시지 분석하기 (Analysis)

    •  

  • ① 이름 (name): _________________________________________.
  • ② 배경 상황 (situation):______________________________________________.
  • ③ 문제점 (problem):_______________________________________________.
  • ④ 요구사항 (request):_______________________________________________.
  • ● 답변하기 (Answer)

    •  

  • ① 인사+메시지 요약(greeting & summary):___________________________.
  • ② 해결책 제시(solution):_____________________________________.
  • ③ 방법 (method):_______________________________________________.
  • ④ 마무리(wrap-up)(request):__________________________________.

  • 메시지 분석하기 (Analysis)

     

    ① 이름 (name): Michelle Swift

     

    ② 배경 상황 (situation): We usually have our board meeting in that building, so we’ve been using this building for several months already.

     

    ③ 문제점 (problem): I experienced such inconvenience with the parking. We normally have enough parking spots in the building. However, this time, I had to look around the building for about half an hour, but still couldn’t find any.

     

    ④ 요구사항 (request): A few of my other co-workers were late because of the parking. And we had to put off the meeting. What can you do about this?

     

    답변하기 (Answer)

     

    ① 인사+메시지 요약(greeting & summary)

     

    Hello, this is James. I heard your problem about the parking space. So, you and your co-workers were late to the meeting because of the parking space

     

    ② 해결책 제시 (solution)

     

    I apologize for this matter. In fact, there was an important conference held at our building that day. That’s why we didn’t have enough parking spaces available.

     

    ③ 방법 (method)

     

    For your next meeting, I will save your parking spots. Just let me know your attendee in advance.

     

    ④ 마무리(wrap-up)

     

    I’m sorry for the inconvenience. If you have any question, please don’t hesitate to call me. Thanks. Bye.

     


  • Question 10

RESPONSE TIME
00:00:30
  • Question 10

In your response, be sure to;
. show that you recognize the problem, and
. propose a way of dealing with the problem

RESPONSE TIME
00:01:00
  • Hello Cindy, this is Kevin. I’m calling about the conference we’ll be attending this weekend in New York. We have ten people in our department flying there to attend the two-day conference. The plane tickets have already been purchased, but most of the hotels in the area are already fully booked. The only hotels available are too expensive and can’t be covered by our budget. I don’t know what to do. We can’t cancel the tickets and we can’t spend too much money on accommodations. Please call me and let me know what to do. I’ll be here in the office.