Question 10: Propose a Solution
Directions: In this part of the test, you will be presented with a problem and asked to propose a solution. You will have 30 seconds to prepare. Then you will have 60 seconds to speak.
In your response, be sure to
| show that you recognize the problem, and |
| propose a way of dealing with the problem |
- Good afternoon, my name is Anthony Simons. I’d like to bring my car in, uh, to your garage for a tune-up, because, I’m leaving in two days for a business trip, um, out of state. Now, I read on your, your website that I’m supposed to make an appointment, um, three days in advance for a tune-up, but I just don’t have that much time. So… is there any way you can work on my car, uh, sometime today or tomorrow? I don’t think there’s anything, uh, seriously wrong with it. I’d just like it to be in good condition... for my long drive. Give me a call at 445-0393 if it’s possible for me to, uh, to take my car in. I hope you can fit me in. Thanks.
- Question 10 of 11
| show that you recognize the problem, and |
| propose a way of dealing with the problem |
- Question 10 of 11
| show that you recognize the problem, and |
| propose a way of dealing with the problem |
- Thank you for calling Times Core Garage. We always do our best to keep you happy, and your cars in the best condition. Yes, it’s our requirement for an appointment at least three days in advance. I understand you have only two. I just checked with our mechanics department, and we can squeeze you in this evening for an emergency check-up. That is if you can bring it in by 6 o’clock. We normally charge 50% extra for each day under our three-day appointment minimum, but I’ll just charge you at the regular rate. You’ve been a loyal customer for the past 18 months. I just want to express our appreciation. I hope that you’ll find that reasonable. We’ll make sure to get your car all tuned and ready. Thanks for using Times Core Garage. Have a good day!
