Hi, this Michelle Chung from KELO Finance. I’m, uh… calling again to ask about our bulk order of office stationery. Remember? That shipment was supposed to have arrived last week. Hmmm… To be honest, this is really unacceptable. We’re hosting a conference tomorrow and we don’t have enough pens or notepads for all the people attending. I know we’ve been using your company’s services for a long time, but, well, far too many shipments have been delayed over the last 5 months or so. Anyway, uh… I really think you have to deal with this situation right away. We need that order this week, and I don’t want to hear any excuses. Please call me back to let me know when the shipment will arrive
Ms. Chung, this is Lee from Times Core Office Supplies. I don’t know how to tell you how sorry we are about this inconvenience. Please allow me to get it fixed right away. We checked with our logistics department and your order did leave the warehouse on time as scheduled. The problem is that our local carrier had a driver shortage. Long story short, I arranged that your order be delivered to you via airmail to make up for the delay at NO extra CHARGE to you. I’m sorry to hear that this is not the first time you have experienced this with us. From now on, please contact me at this number if there are ANY inconveniences. I’ll personally make sure that everything is taken care of professionally. I just hope that you bear with us this time and just give us ONE MORE chance. I won’t disappoint you.
