With Teacher
Now, practice it with your instructor.
1. 전화 메시지를 듣고 질문에 답하시오. (Listen to the telephone message and answer the questions.)
- Hello, this is Thomas Green. I was informed by your hotel that they never had a reservation under my name. I am a little confused because I had my secretary book a room for me one week in advance. I came to this city to attend a four-day seminar so it is important that I have a room. I contacted my secretary who confirmed with me again that she had booked the room and has receipts as proof. So I am hoping that something can be worked out in a timely manner. Otherwise, I should book another hotel.
- 1)답변하기 (Analysis)
- - 본인소개 (Introduction): _______________________________________.
- - 배경소개 (Background of the situation): ___________________________.
- - 문제점 지적 (Caller’s Problem): __________________________________.
- - 요청 (Caller’s Request): _______________________________________.
- - 입장 표명 (Expression of your position): ___________________________.
- - 해결책 제시 (Presentation of solution): ____________________________.
- - 인사 (Greeting at the end): _____________________________________.
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• 답변하기 (Answer)
①Hello, this is Ji-su from the Times Hotel.
②I got your message saying that you have a four-day seminar in this city and you had your secretary book a room at our hotel in advance.
③When you arrived, however, there was no reservation
④So you need something to be worked out in a timely fashion.
⑤I’m so sorry for the inconvenience that you have now. When I checked the problem, I found that our intern made a mistake.
⑥To compensate you, we’d like to upgrade you to a suite at no extra charge for your four-day stay.
⑦Once again, I am truly sorry for this and hope you will enjoy your stay.
