With Teacher
Now, practice it with your instructor.
1. 빈칸을 채우고 큰 소리로 읽어보시오. (Fill in the blanks and read them aloud.)
- Hello, this is Clara and I’d like to speak to the person who is in charge of deliveries. I ordered hats for my son two weeks ago, and I even received a confirmation letter from your company. But, obviously, I didn’t receive the order from your company. At the beginning, I was going to purchase them from a local store, but when I received your Buy 1 Get 1 promotion e-mail, I didn’t hesitate to get it from your online shopping mall. I am a regular customer and this kind of thing has never happened before. Could you please check and give me a call as soon as possible? My number is 123-1234. Thanks.
- ① 사과하기 (apology)
- ② 도움을 주겠다는 표현 (offering help)
- ③ 확인하기 (confirmation the problem)
- ④ 답변하기 (answer)
- ⑤ 마지막 인사 (greeting)
I’m terribly ____________________________________________________.
I am happy to tell you that __________________________________________.
After checking this matter, _________________________________________.
I will make sure that _________________________________________________.
To compensate you, ________________________________________________.
If you have any questions, ___________________________________________.
2. 주어진 문장을 보지 않고 해결책을 다시 이야기 해보시오. (Give a solution without looking at the given sentences.)
- I’m terribly sorry _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ ___________________________________________________________ Bye.
- 1. ① sorry for the inconvenience that we have caused you.
- ② we can handle this problem.
- ③ we noted the mistake caused by our staff. The intern is inexperienced, so it seems that he missed your package.
- ④ we will send your products by express mail. You will get them tomorrow for sure. / we will provide you with a discount coupon for your next purchase.
- ⑤ please don’t hesitate to call me. Bye.
- 2. I’m terribly sorry for the inconvenience that we have caused you. After checking this matter, we noted the mistake cause by our staff. The intern is inexperienced, so it seems that he missed your package. I will make sure that we will send your products by express mail. You will get them tomorrow for sure. To compensate you, we will provide you with a discount coupon for your next purchase. If you have any questions, please don’t hesitate to call me. Bye.
