:: 외국인 1:1 Free Talking ::

1. 채점기준

Part 5는 문제를 포함한 전화 음성 메시지를 듣고 그 문제 따른 해결책을 제시해야 한다. 단순히 메시지를 요약하여 전달한다고 해서 고득점을 받을 수 없다. 그에 따른 적절한 해결책을 제시해야 높은 점수를 받을 수 있다. 실제 시험장에서는 필기도구를 사용할 수 없으므로, 내용을 기억하고 해결책과 함께 요약해서 말하는 것이 중요하다.

2. 채점 가이드

	답변이 이해하기 쉽고, 지속적이며 일관성이 있고 완성도가 높다. 적절한 세부사항을 포함하고 있으며, 어휘가 정확하고 적절하다.
	답변이 전반적으로 이해하기 쉽지만 완성도는 다소 떨어진다. 생각을 표현할 때, 실수가 있으나 대체로 유창한 편이다..
	답변은 이해하기 쉽지만, 일관성을 유지하지 못하며, 모호한 곳이 있다. 어색한 억양, 불분명한 발음으로 다소 이해하기 어려운 부분도 있다.
	답변이 매우 제한적이고 일관성이 현저히 떨어진다. 말이 단편적이고 간단하나 채점자가 이해하기 힘들다.
	답변이 질문에 맞지 않으며 과제를 이해하지 못한다. 단어를 산발적으로 내뱉으며 문장으로 연결시키지 못한다.
	무응답 또는 답변과 일문에 전혀 연관성이 없다

3. 답변 TIP

● 시간이 많이 남았다면?

Thanks for your call and please feel free to call me back if you have any other questions. Have a great day and bye!

Thank you for calling and I apologize for this once again. I hope this will solve your problem. If you have further questions, please call me back. Thank you. Bye.

● 시간이 부족하다면?

I hope it helps. Thank you. Bye.

I hope this will solve the problem. Thanks.

4. 유형별 연습 (불만)

Hello, this is ① Chris Brown and I am one of your regular customers who bought an oven a week ago. ② I got this oven delivered four days ago and the technician came along and installed it in my kitchen. But I was pretty busy for a few days so I couldn’t use and check this oven properly. ③ This morning, when I tried to cook, I saw little embers coming from behind the oven. Also a few minutes later, I could smell gas and I literally felt dizzy. I checked other electric devices in the kitchen and there was nothing wrong to cause the unpleasant gas smell. I double-checked them to be sure. We have an 8-motnth-old baby in the house and I am pretty scared because of this situation. Since then, I didn’t operate anything on the oven because I was definitely sure the malfunction was caused by your oven. Please visit my house and take it back to your store immediately. My number is 221-4251 and it’s Chris Brown again. Bye.

● 메시지 분석

① 이름: ①Chris Brown

② 배경 상황: ② I got this oven delivered four days ago and the technician came along and installed it in my kitchen. But I was pretty busy for a few days so I couldn’t use and check this oven properly.

③ 문제점: ③ This morning, when I tried to cook, I saw little embers coming from behind the oven. Also a few minutes later, I could smell gas and I literally felt dizzy.

④ 요구사항: Please visit my house and take it back to your store immediately.

●답변하기

① 인사+메시지 요약

Hello, Mr. Brown. This is Shelly. I was told that you bought an oven from our store. It looks like you are having a problem with the oven.

② 해결책 제시

We are terribly sorry for the inconvenience you are having now. After checking this problem, we noted that the model you bought might be defective. We didn’t get any information about this malfunction and we will report this problem to the upper-level department.

③ 방법

I will tell our customer service and let them send our employees to take that oven from your house. After that, we will replace it with another one.

④ 마무리

Once again, I apologize for this matter. Please give me a call if you have any question about this. Thanks. Bye.