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Question 10: Propose a Solution

Directions: In this part of the test, you will be presented with a problem and asked to propose a solution. You will have 30 seconds to prepare. Then you will have 60 seconds to speak.

In your response, be sure to

show that you recognize the problem, and

propose a way of dealing with the problem

Hello Benjamin, this is Jane. We hired caterers from your company for the wedding tomorrow morning. They were supposed to come in this afternoon at 3:00 P.M. to prepare, but they are two hours late. I’m also not impressed with the way they are carelessly preparing things. Some of them aren’t even wearing hairnets. Now I know we don’t have much time, but I’m just not confident with your catering company. I just don’t want the wedding to be a disaster because of the catering. Please call me back and let me know what to do.

Question 10 of 11

PREPARATION TIME
00:00:30

Question 10 of 11

RESPONSE TIME
00:01:00

Hello, Jane. This is Benjamin. I just got your message. I’m terribly sorry for the inconvenience, and thank you very much for your patience. For our late arrival, we would be happy to give you a 20% discount. I’ll be personally taking the best crew over to replace the staff there. There is no excuse for bad preparation or not taking sanitary measures. I am just sorry and promise that it will never happen again. Please don’t give up on us. We’re already on our way and will be there in 15 minutes. I will talk to you again when I get there. Thank you.