With Teacher
Now, practice it with your instructor.
1. 다음 전화 메시지를 듣고 질문에 답하시오. (Listen to the telephone message and answer the questions.)
- ? Hello, this is Hannah. I’m calling to discuss about the problem at our cafe. As you know, our cafe is a three-story building. Usually, students come to our cafe to study on the third floor because there are big tables. However, the students spend at least four or five hours at the table without ordering enough beverages. And we cannot afford to have them sit there all day with only few cups of coffee. If this situation continues, it will lead to an incredible loss in sales, and we need to do something about it. I was wondering whether you had any suggestions to improve our sales. Please call me. Thanks. Bye.
- ● 메시지 분석하기 (Analysis)
- ① 이름 (name): _________________________________________.
- ② 배경 상황 (situation):______________________________________________.
- ③ 문제점 (problem):_______________________________________________.
- ④ 요구사항 (request):_______________________________________________.
- ● 답변하기 (Answer)
- ① 인사+메시지 요약(greeting & summary):___________________________.
- ② 해결책 제시(solution):_____________________________________.
- ③ 방법 (method):_______________________________________________.
- ④ 마무리(wrap-up)(request):__________________________________.
-
●메시지 분석하기 (Analysis)
① 이름 (name): Hannah
② 배경 상황 (situation): Our cafe is a three-story building. Usually, students come to our cafe to study on the third floor because there are big tables.
③ 문제점 (problem): The students spend at least four or five hours at the table without ordering enough beverages. And we cannot afford to have them sit there all day with only few cups of coffee. If this situation continues, it will lead to an incredible loss in sales.
④ 요구사항 (request): I was wondering whether you had any suggestions to improve our sales.
●답변하기 (Answer)
① 인사+메시지 요약(greeting & summary)
Hello, Hannah. This is Kim, the manager. Thank you for discussing this problem with me. So, some customers come to our office and spend too much time at our cafe without ordering enough beverages?
② 해결책 제시 (solution)
This is my advice. How about making some notice and put them on the wall on the third floor? You should write that they should limit their study time to two or three hours.
③ 방법 (method)
Also, you can remind your customers when they order beverages. They will understand.
④ 마무리(wrap-up)
I hope this helps. Thanks. Bye.
